Grievance Redressal Policy

This Grievance Redressal Policy explains how users of FinSense.Money can raise a grievance related to the platform, how we will respond, and the timelines we follow to resolve complaints.

1. Our Commitment

We are committed to handling every user concern seriously, fairly, and promptly. If something about the FinSense platform, your data, or your experience isn’t right, we want to hear about it and put it right.

We follow the requirements of applicable Indian law, including the Information Technology Act, 2000 (and the Intermediary Rules framed under it) and the Digital Personal Data Protection Act, 2023.

2. Grievance Officer

In line with applicable law, we have designated a Grievance Officer to receive and handle user complaints:

Name: Arvind Kumar Singh
Email: thefinsensemail@gmail.com
Address: New Delhi, India

3. How to File a Grievance

To file a grievance, please send an email to thefinsensemail@gmail.com with the subject line “Grievance - [Your Issue]”.

To help us investigate quickly, please include the email address associated with your FinSense account, a clear description of the issue, the date on which it occurred, and any screenshots, error messages, or supporting information that may be relevant.

4. Resolution Timeline

We will acknowledge your grievance within forty-eight (48) hours of receipt. This acknowledgement will confirm that your message has reached the Grievance Officer and that it is being reviewed.

We aim to resolve every grievance within thirty (30) days of receipt, in line with the timelines prescribed under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Where a matter is more complex, we will keep you informed of the progress and expected resolution date.

5. Escalation

If you are not satisfied with the resolution provided, or if your grievance remains unresolved within the timelines above, you may escalate the matter to the relevant Indian regulatory authorities.

Depending on the nature of your complaint, these may include the Data Protection Board of India established under the DPDP Act, 2023, the Ministry of Electronics and Information Technology (MeitY), or other competent authorities under Indian law.

6. Contact Us

For any questions about this Grievance Redressal Policy or to raise a concern, please write to thefinsensemail@gmail.com.